FAQs

Frequently Asked Questions (FAQs)

1. 

Where do you ship?

We ship worldwide via postal services. Delivery is available to all countries.

2. 

How long does shipping take?

Shipping times vary by destination. Most orders arrive within 14 to 25 business days. We will notify you if any delays occur.

3. 

How much does shipping cost?

Shipping fees depend on the product’s weight, size, and shipping destination. Final shipping cost is calculated at checkout.

4. 

What payment methods do you accept?

We accept PayPal, Apple Pay, Google Pay, and cash on delivery in Italy and Georgia. Bank transfers are available in Georgia.

5. 

Can I cancel my order?

Yes. You can cancel your order before it has been processed or shipped. Please contact us as soon as possible.

6. 

How do I return a product?

You can return a product within 7 days of delivery. The item must be unused and in its original packaging. Return shipping costs are the responsibility of the customer.

7. 

Who pays for return shipping?

Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.

8. 

What if my product is damaged or lost during delivery?

If your item arrives damaged or is lost, please contact our support team immediately at support@azione.store, and we will work with you to resolve the issue.

9. 

Do I need an account to order?

No. You can place an order as a guest. However, registering an account allows for faster checkout and tracking your order history.

10. 

Is my personal information safe?

Yes. We prioritize your privacy and security. All personal data is processed securely in accordance with our Privacy Policy.